Frequently Asked Questions
What is your return policy?
We allow exchanges and store credits on all regular priced items (excluding headbands, which are final sale) within 7 days from the date you received your order. To be approved for a return, continue to read our return policy.
How do I process a return?
To request a return, please click here.
Are there additional costs associated with my return?
Great question! Please note that we do not cover any return shipping, exchange shipping costs or duty charges.
When will my exchange be shipped?
When you submit an exchange it is not processed until the return has been sent back and passed our quality check. Once your exchange has been approved & processed, an order confirmation email will be sent via email.
When will my order be fulfilled?
Standard shipping orders are processed in 1-3 business days and express orders are processed within 24 hours.
My package says 'delivered' but I haven't received it. What should I do?
There are a few steps we suggest taking -
1. Occasionally, packages are marked as delivered before they are physically at your address. We would recommend allowing 24 hours before assuming there is a discrepancy.
2. Contact the shipping courier selected upon checkout for further investigation.
Please not that we cannot be held responsible for orders that go missing after obtaining a “Delivered” status. Please ensure that you provide an accurate shipping address that is attended during the day if your mail area is not secure.
Can you help find my size?
All Nyud styles are made in XS-XL. Please reference our size guide for more information regarding your size.
How do I care for my swimwear?
All Nyud pieces are made in our signature eco-friendly and high quality fabric. In order to preserve it's quality season after season, please follow these steps:
- Rinse after each use
- Hand wash with cold water and mild soap
- Lay flat or hang to dry in shade
- Do not tumble dry, dry clean, iron/steam or bleach