Shipping & Returns
We allow exchanges and store credits on all regular priced items (excluding headbands, which are final sale) within 7 days from the date you received your order. To complete an exchange, the following requirements must be met:
1. Item/items must be in original condition with hygiene seal remaining in place and unaltered.
2. Items must not be worn or have stains from make-up, deodorant, sweat or any other substance on them.
When trying on your Nyud, please fit your items over your underwear and keep the bikini in the packaging in a clean environment to avoid any accidental stains or damages. We reserve the right to refuse any items being sent back that do not meet the above requirements.
SALES AND DISCOUNT CODES
Items purchased on sale, with a discount code (excluding our welcome code) are final sale. We do not offer price adjustments. If you have a question or concern don't hesitate to reach out to our Customer Care team. Contact Us.
HOW DO I ORGANIZE AN EXCHANGE/STORE CREDIT?
To request a return, please click here. Note that we do not cover any exchange shipping costs or duty charges.
Any packages being sent back must be stated as a "return" on any customs documentation. If there are any duties owing for incorrect documentation this will be covered by the customer.
Standard shipping orders are processed in 1-4 business days and Express orders are processed in 24 hours. All prices are in CAD.
|ONTARIO | STANDARD||$12||2-5 business days||$0|
|ONTARIO | EXPRESS||$24||1-2 business days||$24|
|CANADA | STANDARD||$12 - $17||
2-9 business days
|CANADA | EXPRESS||$24 - $30||1-4 business days||$24-$30|
|USA | STANDARD||$17||
3-5 business days
|USA | EXPRESS||$30||1-2 business days||$30|
|INTERNATIONAL||TBD at checkout||
TBD at checkout
Please note to expect longer processing times during sales and promotions. We do not cover international customs clearance fees or duties that your package may be subject to.
Please allow 1-3 business days for your pre-order to ship after the suggested date. Orders are fulfilled in the order they are received.
Once your pre-order has been placed, it cannot be changed. If you would like to make changes, you will have to cancel your order and will have to place a new order with the correct items.
Please note that all in-stock items that are purchased with a pre-ordered item will ship together when the pre-ordered item is ready to ship. If you would like to receive your in-stock item first, you must place two orders; one for in-stock item and one for pre-order.