Shipping & Returns
Shipping
Standard shipping orders are processed in 1-3 business days and Express orders are processed in 24 hours. All prices are in CAD.
| Cost | Delivery Time | $200+ | |
| ONTARIO | STANDARD | $12 | 2-5 business days | $0 |
| ONTARIO | EXPRESS | $24 | 1-2 business days | $24 |
| CANADA | STANDARD | $12 - $15 | 2-9 business days | $0 |
| CANADA | EXPRESS | $24 - $30 | 1-4 business days | $24-$30 |
| USA | STANDARD | $15 | 3-5 business days | $0 |
| USA | EXPRESS | $30 | 1-2 business days | $30 |
| INTERNATIONAL | TBD at checkout | TBD at checkout | - |
We do not cover international customs clearance fees or duties that your package may be subject to.
Pre-Orders
Please allow 1-3 business days for your pre-order to ship after the suggested date. Orders are fulfilled in the order they are received.
Once your pre-order has been placed, it cannot be changed. If you would like to make changes, you will have to cancel your order and will have to place a new order with the correct items.
Please note that all in-stock items that are purchased with a pre-ordered item will ship together when the pre-ordered item is ready to ship. If you would like to receive your in-stock item first, you must place two orders; one for in-stock item and one for pre-order.
Return Policy
We allow exchanges and store credits on all regular priced items (excluding headbands, which are final sale) within 7 days from the date you received your order. To complete an exchange, the following requirements must be met:
1. Item/items must be in original condition with hygiene seal remaining in place and unaltered.
2. Items must not be worn or have stains from make-up, deodorant, sweat or any other substance on them.
When trying on your Nyud, please fit your items over your underwear and keep the bikini in the packaging in a clean environment to avoid any accidental stains or damages. We reserve the right to refuse any items being sent back that do not meet the above requirements.
HOW DO I ORGANIZE AN EXCHANGE/STORE CREDIT?
To request a return, please click here. Note that we do not cover any exchange shipping costs.
SALES AND DISCOUNT CODES
Items purchased on sale, with a discount code, or free shipping are final sale. If you have a question or concern don't hesitate to reach out to our Customer Care team. Contact Us.