Location: North York HQ
Reports to: Customer Service Manager

Role Overview:

As our Fulfillment & Customer Service Associate, you’ll be at the heart of our day-to-day operations - ensuring every order is shipped with care and every customer receives thoughtful, timely support. You’ll keep our stockroom organized, manage customer inquiries, and step in to solve problems with professionalism and ease.

Responsibilities

• Process and fulfill customer orders accurately and efficiently
  
• Maintain a clean, organized stockroom and track inventory levels
  
• Manage the customer inbox. Respond to inquiries with empathy, professionalism, and brand-aligned tone of voice
  
• Resolve customer issues and escalate when needed
  
• Monitor order statuses, shipping timelines, and proactively address any delays or concerns
  
• Support team with day-to-day operational tasks as needed
  

What We’re Looking For

• Highly organized, detail-oriented, and proactive
  
• Strong communication skills, both written and verbal
  
• A problem-solver with a calm, customer-first approach
  
• Comfortable multitasking in a fast-paced environment
  
• Previous experience in e-commerce fulfillment, retail operations, or customer service is a plus
  
• Passion for fashion, swimwear, or lifestyle brands is a bonus
  

Details

• Part-time role (approx. 18 hours)
  
• Based in the Greater Toronto Area